File share not showing in myCloud app - PR2100

My Cloud OS 5 Personal & Network Attached Storage My Cloud Pro Series
1

Ever since I have updated my PR2100 10TB (2x10TB mirror) NAS to OS 5 I’m having difficulties with accesing the shares through both WebApp and Mobile App. The old shares are simply not shown. If I create a new one, it’s shown at first but if I meddle with “Mobile & Web App Access” (turn off and than back on), it goes away. And it doesn’t change even after the indexing is done.

Anyone managed to fix it or I have to wait for the some kind of patch? I don’t want to create new shares and move files, as the NAS is about 50% full and it would take eternity over the network to do it.

Thanks!

2
  1. Please check the Share and the ensue the Cloud User has at least READ access to the Share.
  2. Please check and make sure “Mobile & Web App Access” is turned on
  3. If you toggle OFF and ON “Mobile & Web App Access”, pull down on the mobile app screen to refresh and refresh the browser page for web app.

Let me know if this resolves your issue.

3

Thanks for the reply. All of those things were already done, but what I missed / forgot - didn’t link one of the users with the cloud acces. It works now.