So I made the mistake of purchasing a WD My Book for my MacBook Pro… USB2 or Firewire 800 – looked fantastic. However, since new, the drive has only sometimes worked at advertised speeds – both with USB and Firewire. Usually 10mb, for example, would take anywhere up to 10 minutes to copy to and from! Try and copy a couple of gigs…
SO I called WD tech support and they explained the RMA and assured me that as soon as they received my faulty drive a BRAND NEW replacement would be immediately dispatched.
So I sent the drive, in it’s original box, by a recorded service, at MY EXPENSE (!!), to WD. That was 10 days ago. Since then I have contacted WD (Scott) several times by email, and today I learned that WD cannot even find my drive!! So naturally they haven’t sent a replacement, which, as it turns out, will be a ‘recertified model’. I have since read WD’s T&Cs and yes, it states that they replace with recertified units. Firstly WHY? And secondly, why did some ■■■■■ originally tell me that I would receive a new one?
So who knows if, and when, I will receive a replacement drive. My MBP’s HD is completely full and consequently the machine is struggling…
