Trying to upgrade to firmware version 2.21.111. clicking on the link provided says to check current firmware version. I’m pretty sure that I have version4.x, but I can’t connect to the device (see image). MyCloud is found in my network and also by Windows Explorer. I can see files in Explorer as recent as this hour.
Why am I getting the red error message and not connecting?
Also, Is version 22.214.171.124 the firmware version??