Ok… I’ve been reading all the troubleshooting ideas in this forum and I’ve tried most of them to no avail. In device manager in the control panel it shows my external 750 GB book is enabled and working properly. Once I plug in the USB to my pc (running XP) it pings as if it’s recognizing I’ve added hardware, the hardware icon appears on the task bar and it states a mass storage device has been added etc… All sounds good and well, except in “my computer” all my drives appears but my WD external drive. I’ve had this problem since our pc failed due to a bad RAM module (I was told this couldn’t happen by adding more RAM) it did. PC doctor had to reinstall my OS, ever since then my external hard drive won’t work. Is it due to software / drivers? I’ve went into the drive under device manager and it tell me my pc has the latest windows driver software etc… But then I’m told by the locat Staples that this is simply a plug and play drive… no software needed… and I don’t recall any installation CD with the drive when I purchased a year ago. Ug… this is frustrating to say the least… for all intensive purposes it appears the drive is working properly… I just can’t access the drive via my computer or windows explorer etc… Any help would be really appreciated… all our digital family pics are on it.