External Drives no longer work with windows

My Passport suddenly stopped being recognized by my computer. I can read it on a mac but not windows. I purchased another WD device (Easystore) and had to first use it on a Mac device so I could try and transfer the items from the old passport to this device. I have been working on the files I was saving for over a year and now they may be lost forever.

I tried hooking the Easystore up to the windows after getting some of the files to transfer and windows won’t even recognize the device. I’m at a complete loss on what to do,.


Hi @sgag,

External Drive Not Detected by Windows or macOS Quick Assistant:Resolve External Drive Not Detected by Windows or macOS Guided Assist

Please contact the WD Technical Support team for the best assistance and troubleshooting: