Ext WD Drive not visable to Smartware

WD External Drives External Drives for PC
1

Only the C: drive is seen by Smartware. WD external is visable to and accessible via windows.

2

Smartware doesn’t backup external media.

3

Thanks for the response but when you start Smartware, you typically see a pictoral of the C drive on the left and and your WD drives to the right of that.  This is what I again see.  Not sure what I did to rectify my original problem.