EX2 Ultra Plex and MyCloud issues

My Cloud OS 5 My Cloud EX
1

I have a MyCloud EX2 Ultra, which previously had Plex on it when it was supported by WD.

I am unable to install it manually after downloading from Plex themselves, with the below error message.

Screenshot 2023-02-10 at 21.42.42
Screenshot 2023-02-10 at 21.42.421054×384 22.2 KB

Using this file:
Screenshot 2023-02-10 at 22.02.51

It is also showing as offline on MyCloud, although connection to the cloud is on.

I would like to get Plex up and running again.

2

Screenshot 2023-02-10 at 21.42.42
Screenshot 2023-02-10 at 21.42.421054×384 22.2 KB

Screenshot 2023-02-10 at 21.40.30
Screenshot 2023-02-10 at 21.40.30978×412 27.4 KB

Updated with screenshots for 2nd issue

3

Hi @ScottishUltra,

Please refer to the article: My Cloud OS 5: Manage and Configure Plex Media Server: My Cloud OS 5: Manage and Configure Plex Media Server

Having problems with Plex or Media Streaming? Post the issue to the Plex Community Forums.

Have you opened a Support Case? If not opened, for more information, please contact the WD Technical Support team for the best assistance and troubleshooting:
https://support-en.wd.com/app/ask

4

The article is out of date, Plex is no longer an app in the app store, and manually uploading the install file (downloaded from Plex) shows that it is an invalid file.

And for Cloud Access it is showing as being on and connected but when logging into MyCloud it shows this as offline.