Everything BUT setup app finds my new WD MyCloud NAS drive

My drive is in the finder. I can go to it. I can see that it’s on my network through other tools, but both the website version (mycloud.com/setup) and the downloadable app fail to find my new drive.

I’ve tried both in Safari and Chrome on the web part.

I’m on a MacBook Pro running the latest El Capitan. Everything is through ethernet.

I’m trying to find out:

  1. Why can’t Western Digital’s app find my drive?
  2. what else does the setup app do that I need?

Thanks for the help! JD

Since you mentioned you use El Capitan it should be noted that others are having problems with El Capitan and the My Cloud. You may want to read through the following thread to see if anything there may help.

https://community.wd.com/t/support-os-x-el-capitan/96744