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Error when creating safepoint

I get error code 1100 and 1102 when trying to create a safepoint on my MyCloud 2TB, Firmware v 04.05.00-327 . Seems that 75% of the job is OK, but then stuck.

From my log report:
2018-12-25T14:54:22.673779+01:00 di=DKx6dWv1tw err logger: ERROR: safeptExec(1036): OUTPUT Status: NOTFOUND; Schedule not found for action ‘update’ on handle ‘13790780389046868468719788232011141659’
2018-12-25T18:23:33.820137+01:00 di=DKx6dWv1tw err logger: ERROR: SafeptActionScheduler(212): Schedule not found for action ‘update’ on handle ‘13790780389046868468719788232011141659’
2018-12-25T18:23:33.857465+01:00 di=DKx6dWv1tw err logger: ERROR: SafeptActionScheduler(255): Schedule Get Failed for action update on handle 13790780389046868468719788232011141659
2018-12-25T18:23:33.971362+01:00 di=DKx6dWv1tw err logger: ERROR: safeptExec(1036): OUTPUT Status: NOTFOUND; Schedule not found for action ‘update’ on handle ‘13790780389046868468719788232011141659’
2018-12-25T18:25:12.016753+01:00 di=DKx6dWv1tw err logger: ERROR: ShareInstance(651): Cannot find share ‘TOSHIBA_EXT’ on local NAS
2018-12-25T18:25:12.043295+01:00 di=DKx6dWv1tw err logger: ERROR: SafeptInstance(2668): 24620242527343465440035319005461336603: Failed to load Managed Safe-Point State, Status: NOTFOUND
2018-12-25T18:25:12.088835+01:00 di=DKx6dWv1tw err logger: ERROR: SafeptInstance(189): 24620242527343465440035319005461336603: Safe-Point cannot be loaded
2018-12-25T18:25:12.845400+01:00 di=DKx6dWv1tw err logger: ERROR: ShareInstance(651): Cannot find share ‘TOSHIBA_EXT’ on local NAS
2018-12-25T18:25:12.845549+01:00 di=DKx6dWv1tw err logger: ERROR: SafeptInstance(2668): 128827943569374486095265114829046141467: Failed to load Managed Safe-Point State, Status: NOTFOUND
2018-12-25T18:25:12.885737+01:00 di=DKx6dWv1tw err logger: ERROR: SafeptInstance(189): 128827943569374486095265114829046141467: Safe-Point cannot be loaded
2018-12-25T18:25:14.020208+01:00 di=DKx6dWv1tw err logger: ERROR: SafeptInstance(3684): 288346024854247597226681353716819808795: Safe-Point is not allocated - target folder ‘/var/media/Toshiba//_WDPROT/WDSAFE/wdmycloud’ missing
2018-12-25T18:25:14.339570+01:00 di=DKx6dWv1tw err logger: ERROR: SafeptInstance(3767): 288346024854247597226681353716819808795: Failed to load Safe-Point Target State
2018-12-25T18:25:14.367976+01:00 di=DKx6dWv1tw err logger: ERROR: SafeptInstance(2668): 288346024854247597226681353716819808795: Failed to load Managed Safe-Point State, Status: NOTCREATED
2018-12-25T18:25:14.393811+01:00 di=DKx6dWv1tw err logger: ERROR: SafeptInstance(189): 288346024854247597226681353716819808795: Safe-Point cannot be loaded
2018-12-25T18:25:14.900013+01:00 di=DKx6dWv1tw err logger: ERROR: SafeptInstance(3684): 89996864347100187275282170524628144667: Safe-Point is not allocated - target folder ‘/var/media/Toshiba//_WDPROT/WDSAFE/wdbackup’ missing
2018-12-25T18:25:14.927418+01:00 di=DKx6dWv1tw err logger: ERROR: SafeptInstance(3767): 89996864347100187275282170524628144667: Failed to load Safe-Point Target State
2018-12-25T18:25:15.508783+01:00 di=DKx6dWv1tw err logger: ERROR: SafeptInstance(2668): 89996864347100187275282170524628144667: Failed to load Managed Safe-Point State, Status: NOTCREATED
2018-12-25T18:25:15.535077+01:00 di=DKx6dWv1tw err logger: ERROR: SafeptInstance(189): 89996864347100187275282170524628144667: Safe-Point cannot be loaded
2018-12-25T18:25:28.617858+01:00 di=DKx6dWv1tw err logger: ERROR: ShareInstance(651): Cannot find share ‘TOSHIBA_EXT’ on local NAS
2018-12-25T18:25:30.022761+01:00 di=DKx6dWv1tw err logger: ERROR: SafeptInstance(2668): 255693660595573049235124137503365779995: Failed to load Managed Safe-Point State, Status: NOTFOUND
2018-12-25T18:25:31.244130+01:00 di=DKx6dWv1tw err logger: ERROR: SafeptInstance(189): 255693660595573049235124137503365779995: Safe-Point cannot be loaded
2018-12-25T18:25:33.032090+01:00 di=DKx6dWv1tw err logger: ERROR: ShareInstance(651): Cannot find share ‘TOSHIBA_EXT’ on local NAS
2018-12-25T18:25:33.062813+01:00 di=DKx6dWv1tw err logger: ERROR: SafeptInstance(2668): 265790081520597582826164433769907868187: Failed to load Managed Safe-Point State, Status: NOTFOUND
2018-12-25T18:25:33.131978+01:00 di=DKx6dWv1tw err logger: ERROR: SafeptInstance(189): 265790081520597582826164433769907868187: Safe-Point cannot be loaded
2018-12-25T18:25:33.391384+01:00 di=DKx6dWv1tw err logger: ERROR: ShareInstance(651): Cannot find share ‘TOSHIBA_EXT’ on local NAS
2018-12-25T18:25:33.391661+01:00 di=DKx6dWv1tw err logger: ERROR: SafeptInstance(2668): 114943890084509037892022360967677989403: Failed to load Managed Safe-Point State, Status: NOTFOUND
2018-12-25T18:25:33.391721+01:00 di=DKx6dWv1tw err logger: ERROR: SafeptInstance(189): 114943890084509037892022360967677989403: Safe-Point cannot be loaded
2018-12-25T19:23:52.610773+01:00 di=DKx6dWv1tw err logger: ERROR: CopyHandler(501): Failed to complete rsync command to copy data - rsync failed with error, 23
2018-12-25T19:23:52.636382+01:00 di=DKx6dWv1tw err logger: ERROR: CopyHandler(531): Failed to copy data from /DataVolume/shares to /var/media/Toshiba_2//_WDPROT/WDSAFE/WDBACKUP/shares
2018-12-25T19:23:52.678721+01:00 di=DKx6dWv1tw err logger: ERROR: SafeptRunHandler(1358): 13790780389046868468719788232011141659: Failed to process shares to Safe-Point
2018-12-25T19:23:52.788522+01:00 di=DKx6dWv1tw err logger: ERROR: SafeptRunHandler(352): 13790780389046868468719788232011141659: Safe-Point Run Failed
Status: FAILED; Failed to complete rsync command to copy data - rsync failed with error, 23
2018-12-25T19:24:22.859652+01:00 di=DKx6dWv1tw err logger: ERROR: safeptExec(1036): OUTPUT Status: FAILED; Failed to complete rsync command to copy data - rsync failed with error, 23
2018-12-25T19:24:38.305705+01:00 di=DKx6dWv1tw err logger: ERROR: SafeptActionScheduler(212): Schedule not found for action ‘update’ on handle ‘13790780389046868468719788232011141659’
2018-12-25T19:24:38.305868+01:00 di=DKx6dWv1tw err logger: ERROR: SafeptActionScheduler(255): Schedule Get Failed for action update on handle 13790780389046868468719788232011141659
2018-12-25T19:24:38.305923+01:00 di=DKx6dWv1tw err logger: ERROR: safeptExec(1036): OUTPUT Status: NOTFOUND; Schedule not found for action ‘update’ on handle ‘13790780389046868468719788232011141659’

@tomasalnesjo Check these out from the Knowledge base and see if you can correct what you need to so you can complete your Safepoint backup.

was this resolved? If so, how was it fixed please? TIA … Greg

Support for Western Digital Hard Drives | Western Digital

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