Error when creating safepoint


#1

I get error code 1100 and 1102 when trying to create a safepoint on my MyCloud 2TB, Firmware v 04.05.00-327 . Seems that 75% of the job is OK, but then stuck.

From my log report:
2018-12-25T14:54:22.673779+01:00 di=DKx6dWv1tw err logger: ERROR: safeptExec(1036): OUTPUT Status: NOTFOUND; Schedule not found for action ‘update’ on handle ‘13790780389046868468719788232011141659’
2018-12-25T18:23:33.820137+01:00 di=DKx6dWv1tw err logger: ERROR: SafeptActionScheduler(212): Schedule not found for action ‘update’ on handle ‘13790780389046868468719788232011141659’
2018-12-25T18:23:33.857465+01:00 di=DKx6dWv1tw err logger: ERROR: SafeptActionScheduler(255): Schedule Get Failed for action update on handle 13790780389046868468719788232011141659
2018-12-25T18:23:33.971362+01:00 di=DKx6dWv1tw err logger: ERROR: safeptExec(1036): OUTPUT Status: NOTFOUND; Schedule not found for action ‘update’ on handle ‘13790780389046868468719788232011141659’
2018-12-25T18:25:12.016753+01:00 di=DKx6dWv1tw err logger: ERROR: ShareInstance(651): Cannot find share ‘TOSHIBA_EXT’ on local NAS
2018-12-25T18:25:12.043295+01:00 di=DKx6dWv1tw err logger: ERROR: SafeptInstance(2668): 24620242527343465440035319005461336603: Failed to load Managed Safe-Point State, Status: NOTFOUND
2018-12-25T18:25:12.088835+01:00 di=DKx6dWv1tw err logger: ERROR: SafeptInstance(189): 24620242527343465440035319005461336603: Safe-Point cannot be loaded
2018-12-25T18:25:12.845400+01:00 di=DKx6dWv1tw err logger: ERROR: ShareInstance(651): Cannot find share ‘TOSHIBA_EXT’ on local NAS
2018-12-25T18:25:12.845549+01:00 di=DKx6dWv1tw err logger: ERROR: SafeptInstance(2668): 128827943569374486095265114829046141467: Failed to load Managed Safe-Point State, Status: NOTFOUND
2018-12-25T18:25:12.885737+01:00 di=DKx6dWv1tw err logger: ERROR: SafeptInstance(189): 128827943569374486095265114829046141467: Safe-Point cannot be loaded
2018-12-25T18:25:14.020208+01:00 di=DKx6dWv1tw err logger: ERROR: SafeptInstance(3684): 288346024854247597226681353716819808795: Safe-Point is not allocated - target folder ‘/var/media/Toshiba//_WDPROT/WDSAFE/wdmycloud’ missing
2018-12-25T18:25:14.339570+01:00 di=DKx6dWv1tw err logger: ERROR: SafeptInstance(3767): 288346024854247597226681353716819808795: Failed to load Safe-Point Target State
2018-12-25T18:25:14.367976+01:00 di=DKx6dWv1tw err logger: ERROR: SafeptInstance(2668): 288346024854247597226681353716819808795: Failed to load Managed Safe-Point State, Status: NOTCREATED
2018-12-25T18:25:14.393811+01:00 di=DKx6dWv1tw err logger: ERROR: SafeptInstance(189): 288346024854247597226681353716819808795: Safe-Point cannot be loaded
2018-12-25T18:25:14.900013+01:00 di=DKx6dWv1tw err logger: ERROR: SafeptInstance(3684): 89996864347100187275282170524628144667: Safe-Point is not allocated - target folder ‘/var/media/Toshiba//_WDPROT/WDSAFE/wdbackup’ missing
2018-12-25T18:25:14.927418+01:00 di=DKx6dWv1tw err logger: ERROR: SafeptInstance(3767): 89996864347100187275282170524628144667: Failed to load Safe-Point Target State
2018-12-25T18:25:15.508783+01:00 di=DKx6dWv1tw err logger: ERROR: SafeptInstance(2668): 89996864347100187275282170524628144667: Failed to load Managed Safe-Point State, Status: NOTCREATED
2018-12-25T18:25:15.535077+01:00 di=DKx6dWv1tw err logger: ERROR: SafeptInstance(189): 89996864347100187275282170524628144667: Safe-Point cannot be loaded
2018-12-25T18:25:28.617858+01:00 di=DKx6dWv1tw err logger: ERROR: ShareInstance(651): Cannot find share ‘TOSHIBA_EXT’ on local NAS
2018-12-25T18:25:30.022761+01:00 di=DKx6dWv1tw err logger: ERROR: SafeptInstance(2668): 255693660595573049235124137503365779995: Failed to load Managed Safe-Point State, Status: NOTFOUND
2018-12-25T18:25:31.244130+01:00 di=DKx6dWv1tw err logger: ERROR: SafeptInstance(189): 255693660595573049235124137503365779995: Safe-Point cannot be loaded
2018-12-25T18:25:33.032090+01:00 di=DKx6dWv1tw err logger: ERROR: ShareInstance(651): Cannot find share ‘TOSHIBA_EXT’ on local NAS
2018-12-25T18:25:33.062813+01:00 di=DKx6dWv1tw err logger: ERROR: SafeptInstance(2668): 265790081520597582826164433769907868187: Failed to load Managed Safe-Point State, Status: NOTFOUND
2018-12-25T18:25:33.131978+01:00 di=DKx6dWv1tw err logger: ERROR: SafeptInstance(189): 265790081520597582826164433769907868187: Safe-Point cannot be loaded
2018-12-25T18:25:33.391384+01:00 di=DKx6dWv1tw err logger: ERROR: ShareInstance(651): Cannot find share ‘TOSHIBA_EXT’ on local NAS
2018-12-25T18:25:33.391661+01:00 di=DKx6dWv1tw err logger: ERROR: SafeptInstance(2668): 114943890084509037892022360967677989403: Failed to load Managed Safe-Point State, Status: NOTFOUND
2018-12-25T18:25:33.391721+01:00 di=DKx6dWv1tw err logger: ERROR: SafeptInstance(189): 114943890084509037892022360967677989403: Safe-Point cannot be loaded
2018-12-25T19:23:52.610773+01:00 di=DKx6dWv1tw err logger: ERROR: CopyHandler(501): Failed to complete rsync command to copy data - rsync failed with error, 23
2018-12-25T19:23:52.636382+01:00 di=DKx6dWv1tw err logger: ERROR: CopyHandler(531): Failed to copy data from /DataVolume/shares to /var/media/Toshiba_2//_WDPROT/WDSAFE/WDBACKUP/shares
2018-12-25T19:23:52.678721+01:00 di=DKx6dWv1tw err logger: ERROR: SafeptRunHandler(1358): 13790780389046868468719788232011141659: Failed to process shares to Safe-Point
2018-12-25T19:23:52.788522+01:00 di=DKx6dWv1tw err logger: ERROR: SafeptRunHandler(352): 13790780389046868468719788232011141659: Safe-Point Run Failed
Status: FAILED; Failed to complete rsync command to copy data - rsync failed with error, 23
2018-12-25T19:24:22.859652+01:00 di=DKx6dWv1tw err logger: ERROR: safeptExec(1036): OUTPUT Status: FAILED; Failed to complete rsync command to copy data - rsync failed with error, 23
2018-12-25T19:24:38.305705+01:00 di=DKx6dWv1tw err logger: ERROR: SafeptActionScheduler(212): Schedule not found for action ‘update’ on handle ‘13790780389046868468719788232011141659’
2018-12-25T19:24:38.305868+01:00 di=DKx6dWv1tw err logger: ERROR: SafeptActionScheduler(255): Schedule Get Failed for action update on handle 13790780389046868468719788232011141659
2018-12-25T19:24:38.305923+01:00 di=DKx6dWv1tw err logger: ERROR: safeptExec(1036): OUTPUT Status: NOTFOUND; Schedule not found for action ‘update’ on handle ‘13790780389046868468719788232011141659’


#2

@tomasalnesjo Check these out from the Knowledge base and see if you can correct what you need to so you can complete your Safepoint backup.