You are most welcomed and anything I can do to help please let me know … I’m sure this goes for other members also, as demonstrated in their activity.
I know you are doing the best you can … you have helped me many times and for that I am very grateful. It’s not your resposibility to fix the My Clouds and I’m sure everyone know that … or at least they do now … lol
As far as contacting WD Support … usually phone calls are answered, but I can assure you most emails are not … I know from personal experience. This only leaves Phone Calls, during your hours of business, -or- this forum. We, as users/owners, can not always call due to our work schedules or timing. This is why we try to email to either set something up or find a resolution to an issue. When emails are ignored we only have one assumption left … WD doesn’t care, especially after several emails.
Yes, we are frustrated. We receive no notices of what is being worked on as far as fixes. I know you can not always make this public knowledge as this forum can be read by anyone … and that is the point … anyone can read this forum and how does it appear when the same issues are being posted over and over with no fixes/acknowlegement/resolutions being posted. It makes WD appear complacent and unresponsive … and I know that is not the case. But potential customers or frustrated users do not.
I use to own and run a forum and one of the largest assets that can be brought to light is a way to access information quickly. People do NOT want to, or have the time to, search and search for what they might think a thread might be called to find a possible answer as it relates to their issue.
My Cloud User Manual
Tips and Tricks (although not tricks but Sub-Topics, but how to properly do a “System Only Restore”, “Reboot if that My Cloud appears frozen”, “Access the Dashboard”, etc.)
Contact WD Support Links (Maybe a Sub-Topic of “Registration”)
Cloud Access … what it is and what it is not
For me I think these would go a long way in helping WD find issues and us users to resolve issues. At least they could be categorized. I know you can not create a sticky to things that WD does not support … like Downgrading, SSH’ing, Unbricking, etc… But these could be handled in a different fashion, such as, Unsupport or User knowledge type of thing.
All the Best Bill, and thanks to you for acknowledging this thread.