Eject My Passport Drive

Software WD Security
1

I tried to use Safely Remove Hardware in W10 PC to eject My Passport Ultra 1 TB drive. Under Eject My Passport, there are two items listed. One is My Passport (J:), which is grayed out and the other is Eject CD Drive (I:) WD Unlocker. When I clicked Eject CD Drive (I:) WD Unlocker, I got error message. Since I used WD Security to unlock the drive, is the CD Drive WD Unlocker related to the WD Security? How do I eject My Passport drive? Any help is appreciated.

ShinC

2

Hello,

When the drive is grayed out, are you able to access the information on it from windows explorer.

Please note that the CD drive is a virtual partition of the drive that helps you with the security of the drive.

3

Thanks for the reply. Yes. I am able to access files in the WD SmartWare swstor.

4

In a similar Sep 23 Thread the following answer helped the OP (although I’m Win 7):

In the Backup tab I Disable the Drive, Close-out, and wait awhile to let other apps usually blamed for the Disconnect failure (that’s my typical error Vs. your popup) “remove themselves” from the process. Then I Rt Clk the WD Icon in the Sys Tray by the Clock (NOT MS Safely Remove) and Clk the Safely Remove line. Usually it works. Sometimes I don’t disable the Backup feature before trying and it works, but after a few failures I go back to Disabling it.

Look for the same Icon and try this IF you have it.

5

I clicked the Disable Backup in the WD SmartWare and was able to use Safely Remove Hardware in my W10 PC to eject My Passport. Thanks for follow up.
Best
ShinC

6

Glad it worked.
This info about skipping the MS Safely Remove in lieu of WD’s Icon should be in the Manual, unless it is & I missed it