I’ve had the MyCloud Duo for some time now, and have now & again had issues accessing it from my MacBook, though I have always been able to access it - and still can - from the web. Now it is not available on the network - though the “Public” folder and “Time Machine Backup” folders are, “My*****Cloud” folder isn’t. When I set it up, the only connection I could get to work was Direct, not Local. Can I reinstall the device? It is vital that I don’t lose any data.
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Hi @Bloo
Have you opened a Support Case? If not opened, for more information, please contact the WD Technical Support team for the best assistance and troubleshooting:
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done, thanks!
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how you get on with this? I cant seem to gain access even though I can see the public network. i need to upload 1.5tb of folders asap.
I’m having the same issue, i was wondering if its something to do with my Virgin Media Router?
@Bloo I’m experiencing the same issue and was wondering if it might be related to my Virgin Media router. Could that be causing the problem? 
A lot a nonsense posts from spam bots. The answer is clearly provided in the knowledge base.
My Cloud Home Duo smb://MYCLOUD-last 6 digits of the serial number
EXAMPLE: smb://MYCLOUD-123456.local
macOS Big Sur 11.3.x SMB error:
There was a problem connecting to the server “MYCLOUD-XXXXXX”
Check the Name and IP address.
Check the network connection.
Try again.
Need more help?
Answer ID 30614: How to Access My Cloud Home Public Share on macOS
Same here i having some network related issue
