DLNA Media Server Does Not Scan Media on MyCloud 4TB after Firmware Upgrade

Legacy Products My Cloud OS 3
1

I’ve been running WD MyCloud 4TB on my network for many months without issue. 

However, when I upgraded my firmware to v04.00.00-607, the device’s DLNA media server can no longer scan my media. Additionally, I cannot stream media as a result. 

I rebooted the device and my router, but the problem persists. 

Any ideas on how to fix? 

Thanks. 

2

Go into the share configuration for each share via the GUI.   Turn media streaming OFF, then turn it back on again (for the shares you want enabled.)

3

I am on a MyCloud 2TB with latest v04.00.01-623 firmware and have the same problem. Tried the suggested “turn Off/On” media sharing on desired share, but still no media files in DLNA server list (the media database,on the other hand is OK). Any other suggestions?

4

This may be too late for you now but I have only just bought a unit but it may be of use if anyone else experiences the same problem.

I had the issue when I set mine up (firmware v04.01.02-417)  ie. “no media files in DLNA server list (the media database,on the other hand is OK)” so the dashboard knew the content was there.

I managed to resolve it by accessing the twonky server using a browser (address http://ipaddress:9000 not mycloud:9000 as this didn’t work for me) and going to the “sharing” section. The share was shown as “/Public” so I hit the browse button and remapped the share and it showed up as “/shares/Public”, other folder I manually typed “/shares” in front

Once this was done it went off and found the content that I had on the drive and listed it in the DLNA Media Server section, I also did do a rescan just to be sure.

Hope this helps someone before they get as frustrated as I’ve been !!

4 Likes