Disk utilities does not recognize my 5 wd hard drives and my old passport

WD External Drives External Drives for PC
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I have 5 WD hard drives and an old passport from about 2018. I recently had a major motherboard failure that created problems for my hard drives. New motherboard installed but much of my data was corrupted. A professional repair tech ran a file recovery program on the drives. Not 100% successful. I am slowly trying to get the computer running again. Some of the data I lost is most likely on the passport. But file manager (windows 10/11) does not see the drive. Neither does disk management. WD tech support suggested 1. Download disk utilities 2. try to find a data recovery app that could find the passport even if file manager/disk management cannot see the drive.

First problem I encountered…I installed WD disk utilities and my mouse and keyboard stopped working and the computer screen went “nuts.” I could not even restart the computer until I closed the utilities program. Also the utilities app could not even see my 5 wd hard drives or passport. So much for the utilities app.

Any suggestions? Also can anyone recommend a file recovery program that might be able to find the passport?

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Hi @lvartist

Have you checked our knowledge base articles?
(Support for Western Digital Hard Drives | Western Digital)

Try this one.
(Third-Party Data Recovery Software for Windows and macOS)
(Resolve External Drive Not Detected by Windows or macOS Guided Assist)

Have you opened a Support Case?
If not, contact Western Digital Technical Support for assistance.
(Contact Us | Western Digital)

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I have exchanged about a half dozen emails with support. The support person tried to be helpful. No complaints from me. But he had no solution other than by a new drive.
I have already checked with a couple of the 3rd party data recovery companies. So far, I have been told that if Disk Mgmt cannot see the drive, then neither can their software. I do plan to keep looking. Perhaps I will find software that can detect the drive even IF it does not show up in disk mgmt. It is a slow process.
Thanks for your reply and suggestions