Discovering why mycloud mirror indicates drive is bad

My Cloud OS 3 Personal & Network Attached Storage My Cloud Mirror
1

I have a MyCloud mirror that the 4 months old. I just noticed it saying that one of the drives is bad, but I’m having trouble discovering what it doesn’t like:

  • The admin page Device - Diagnostics panel says “caution”, then clicking the arrow indicates a drive fault in it’s list. It would be nice if a click there would lead to more info IMHO.
  • The drive click on drive 1 is red, so that’s consistent.
  • Going to the ‘Storage’ panel Disk Status shows that drive 1 is ‘bad’, and drive 2 is good.
  • clicking on SMART data for both drive 1 and drive 2 doesn’t show any counts below thresholds - all look high, so it doesn’t seem like any SMART complaints.
  • Going to Settings - Utilities - and view System logs doesn’t have any entries for the DISK. Only critical entries indicate instances where system went on UPS power for a few minutes.
  • Running ‘System Test’ returns check marks for all components - including ‘disk’
  • A quick disk of the disks is successful (haven’t tried full test yet)

So… Does anyone know how to discover why the MyCload thinks the drive is ‘bad’??

Thanks

2

Post the data.

3

Sorry, I forgot about my question after I got past the problem by rebooting the enclosure.

  • I “hibernated the enclosure” - which appear to have taken about 20 minutes before the enclosure would no longer ping. I didn’t find anything to indicate that it was shutting down, or had completed hibernation (even in the enclosure lights).
  • I didn’t find any method to wake it up again either - so finally just pulled the cable, waited 30 seconds and plugged it back in.
  • Upon reconnection, the enclosure and drive status indicated all was well.

Thanks