Drive Fault on Disk 2 - Fixable?

My Cloud OS 3 Personal & Network Attached Storage My Cloud Mirror
1

I have an 8TB MyCloud Mirror that has developed an error on the second disc. Fortunately, a week earlier I purchased a 12TB MyCloud Mirror to expand my system, so not all is lost…

Anyhow, running all the tests included in the system utilities, the only result I get is BAD even though this error appears to have affected only three files. I can’t tell if the drive is really bad or if it has just developed a bad spot that could be marked as bad and still use the drive. If this is not possible, I assume I can simply yank the drive and replace it.

Thoughts? Advice? Thanks in advance.

2

Hello,

If possible, try resetting the unit and running the diagnostic again.

It could be a bad sectors issue and if that’s the case, will be better if you test the drive on a desktop computer using the WD Dlg tool.

3

Thanks for the feedback. Turns out the drive is still under warranty (for another 25 days) LOL. Just going to send it back for a replacement.