Device offline

How do I connect my cloud to my network? I keep getting device offline.


Do you own the second generation WDMYCLOUD single drive?

My Cloud OS 5 Online User Manual My Cloud OS 5 Online User Manual

Original User Manual

Yes. Single drive.


Up to date.



Do you have a Windows or Apple computer? Where are you seeing, device offline?

Below are images from mine.

On my Windows PCs under Network I will see this.

On my Dashboard I will see this in Settings>Network.

When I look at my router and list of devices I see this.

Thank you. The problem is I can’t see my dashboard anymore. Last month everything was working perfectly, firmware up to date, etc. Then, a few days ago, I had an interruption in my network. It’s all back working now but the blue light is blinking. I tried resetting, unplugging, etc but can’t get past this message. I’m on a MAC.

Thanks so much for your advice.


Check the link I gave you for the Original User Manual and look at LEDs, Chapter Two and check out Chapter Five too. See if that will help you.

I have reviewed it. Looks like it may need time to initialize. It’s never needed this much time before but I will give it a couple of days. Thank you.