Create a mycloud account

I use a mac and installed mycloud. The mac recognizes the mycloud but I am unable to log in as I do not have a user name and password. How do I create these?
I also used wd2go/setup - the system does not recognize the mycloud device.
I should also note that the mycloud originally showed up under networks - but now it shows up under shared.
There does not seem to be a phone number at which I can call WD for help.

At the bottom of the page it has “Contact WD”

There is no telephone number listed … only email

Oops … My bad.

thanks much.