Multiple, if not all (I do not dare to test) my Microsoft Word documents on the MyCloud EX2 Ultra drive are corrupt. I tried to repair and recover them using various tools - no success!
I use a MacBook M3 Pro laptop with Sequoia version 15.0.1 and the latest build of MS Word (16.89.2). Word documents that are stored on my MacBook or on Microsoft OneDrive do not cause any troubles at all (saved the same document to my laptop and OneDrive first and then to the WD drive today). Therefore it must be an issue with the WD drive software which is also on the latest firmware version (5.29.102).
Please fix this asap as I will have lost many hours of work otherwise. Thank you!
I had checked all the reported issues in the Apple community before I reported the problem here. Nothing similar to mine. I repeat: I have no problem saving and reopening files to/from the SSD drive of my MacBook or to/from OneDrive.
OneDrive is object data storage without write synchronization, it is not SMB. Direct write to SSD is not SMB. MacOS does not have reliable SMB.
Thank you for further looking into this, but why are you describing problems of OneDrive while everything works fine for my on OneDrive?
You are also referring to SMB and stating that “MacOS does not have reliable SMB” - could my problem with the MyCloud EX2 Ultra drive originate here? I checked the settings of the WD drive and they seem okay for Windows (SMB protocol SMB 2 and SMB 3).
Meanwhile, I know that not all the Word documents I stored on the WD drive are corrupt - some in the same folders are okay, others are not (other files formats are no problem at all anyway).
I have the same problem. Yesterday I started editing some files in Word and Excel and when I reopened them I found the message about corrupted files. My configuration is: MacBook Air (Apple M1 - Sequoia 15.0.0) Word (16.91). Could you solve the problem?
Hi @rodsan - No, I could not solve the problem. I moved important MS Office files to OneDrive - very frustrating! Luckily, other files such as pictures are not affected. The last tip I found somewhere was to run a repair utility program on the WD drive. The trouble is that WD recommends to backup the drive beforehand, meaning that I either buy another drive with a capacity of 4 x 4 TB or back it up to the cloud. So far, I only moved Office documents to the cloud.
I am experiencing this problem, and it seems to be getting worse. At this point, I don’t know if it is necessarily corrupting existing documents, but it is definitely corrupting documents that I attempt to save directly to the server. If I create a Word document and try to save it to the WD drive, I can see immediately that there is no preview of the document (it just shows the Word icon) and the file is corrupt and can’t be recovered. I have been using this NAS for 18 months, and only in the last few has this issue come up. But it is a major problem, because I essentially can’t save Word files directly to the drive.
Compare the original and saved files with a hex editor, eg HxD (freeware):
The nature of the corruption may tell us where to look.
The originals got destroyed (the problem I described). I was not referring to back-up files.
I’d rather have WD looking into this issue but they do not seem to care for their customers at all. Instead they entirely let users help other users with their problems - an extremely bad customer experience (NPS score 0).
Create a document, then save one copy locally and a second copy on the server. Use a hex editor to compare both copies.
