Multiple, if not all (I do not dare to test) my Microsoft Word documents on the MyCloud EX2 Ultra drive are corrupt. I tried to repair and recover them using various tools - no success!
I use a MacBook M3 Pro laptop with Sequoia version 15.0.1 and the latest build of MS Word (16.89.2). Word documents that are stored on my MacBook or on Microsoft OneDrive do not cause any troubles at all (saved the same document to my laptop and OneDrive first and then to the WD drive today). Therefore it must be an issue with the WD drive software which is also on the latest firmware version (5.29.102).
Please fix this asap as I will have lost many hours of work otherwise. Thank you!
I had checked all the reported issues in the Apple community before I reported the problem here. Nothing similar to mine. I repeat: I have no problem saving and reopening files to/from the SSD drive of my MacBook or to/from OneDrive.
OneDrive is object data storage without write synchronization, it is not SMB. Direct write to SSD is not SMB. MacOS does not have reliable SMB.
Thank you for further looking into this, but why are you describing problems of OneDrive while everything works fine for my on OneDrive?
You are also referring to SMB and stating that “MacOS does not have reliable SMB” - could my problem with the MyCloud EX2 Ultra drive originate here? I checked the settings of the WD drive and they seem okay for Windows (SMB protocol SMB 2 and SMB 3).
Meanwhile, I know that not all the Word documents I stored on the WD drive are corrupt - some in the same folders are okay, others are not (other files formats are no problem at all anyway).
I have the same problem. Yesterday I started editing some files in Word and Excel and when I reopened them I found the message about corrupted files. My configuration is: MacBook Air (Apple M1 - Sequoia 15.0.0) Word (16.91). Could you solve the problem?
Hi @rodsan - No, I could not solve the problem. I moved important MS Office files to OneDrive - very frustrating! Luckily, other files such as pictures are not affected. The last tip I found somewhere was to run a repair utility program on the WD drive. The trouble is that WD recommends to backup the drive beforehand, meaning that I either buy another drive with a capacity of 4 x 4 TB or back it up to the cloud. So far, I only moved Office documents to the cloud.
