Continuing the discussion from Directories missing after clear device settings:

[NoPlex]

Continuing the discussion from Directories missing after clear device settings:

@Sealson

Directories missing after clear device settings

(topic deleted by author)

This is actually a good observation and is normal expected behavior.

When the owner enabled ‘Clear Device Settings’ from the MCH Dashboard, the MCH will reset the file permission on (all?) user files and folders. This will result in a temporary loss of access to the private user space and if the user tries to open the user space, there will be few files or folder available. This has been observed before:

Local access - files and folders not visible

The original poster has not reported back, however this is the expected behavior when the following has occurred: A sufficiently large number of file/folders have been copied to the MCH or A Clear device settings has occurred. What is happening is that indexing the MCH is a slow process and changing file permission on a lot of files and folder is also a slow process. The files can be updated nearly in real time in the SMB and the Debian files system on the MCH, but updating that informatio…

[riyan_shaik]

Hi @NoPlex
Have you opened a Support Case? If not opened, for more information, please contact the WD Technical Support team for the best assistance and troubleshooting:

Western Digital Support | Western Digital