I have a WD My Cloud Home 8TB and wanted to use its local network feature. After facing some difficulties, I found advice online suggesting that clearing the device settings could resolve the local network access issue. I went ahead and did that, and it did solve the problem.
However, after clearing the device settings, my My Cloud Home started reindexing all the files. I waited a couple of days for it to complete, but now when I access the Photos section, the photos are no longer organized by their timeline, and many of the thumbnails are just showing a generic image.
Additionally, it seems like the iOS app is now attempting to upload all of my photos from scratch, which could lead to duplicates and unnecessary use of storage space.
Hi @ohaviniv
Have you opened a Support Case? If not opened, for more information, please contact the WD Technical Support team for the best assistance and troubleshooting:
After clearing the device settings on your My Cloud Home, you might experience indexing issues where files take longer to become accessible or fail to appear in the expected locations. This occurs because the device needs to re-index all the stored data, which can be time-consuming, especially for large libraries. To resolve this, ensure the device is connected to a stable network and give it sufficient time to complete the indexing process. Restarting the device or checking for firmware updates can also help. If the problem persists, contacting support for further assistance may be necessary.
You did not describe the network issue, but ‘Clear Device Settings’ is not a prerequisite requirement to connect the MCH to the local network. There are various warnings about using the setting as described in the Knowledge Base and the consequences is what you are observing now.
Unfortunately the MCH is a Uni-directional sync from the iOS to MCH and if there are file system changes including permission changes to the photos and videos during ‘Clear Device Settings’, the iOS app will restart the sync process anew.
You can thank Apple for that because for mostly financial reasons, macOS has a non-standard implementation of SMB than anybody else, it is frequently incompatible with Linux, BSD and Windows. In order for a NAS to work with macOS, it has to clean up the permission errors generated by macOS with something like ‘Clear Device Settings’.
You can go ask Apple support long enough, and they will tell you they don’t support third party network storage and users should use Apple cloud storage.
This is one way Apple has managed to improve their operating margin over the last 15 years by preventing competition in their business.
Obviously ‘Clear Device Setting’ helped, just as long as macOS doesn’t write to the MCH.
You can see an example of the macOS permission errors plain as day here :