I have several mycloud drives, and have had a great experience with them up till now. I purchased a 2TB version to store all of my family photos, important docs, resumes, etc. I’ve been using WD since the early 90s and have rarely had an issue. This is one of the only times I have copied information to another drive without keeping the original copy until verifying that the new drive works good. A few days back I tried accessing the new drive, and although I could see a file I wanted to access, I couldn’t. I calked it up to an old computer, and a network issue. No big deal as it was not an important issue. But then earlier this week, I went to scan and save a document to the drive, and noticed I couldn’t access the drive, and noticed the continuous white light. I turned the drive off, then back on again, but the continuous white light. One of the lights on the network connector flashes on and off, and you can feel the drive spin up, but if I leave the drive on you do not feel the same heat coming from the drive as the other myclouds. I have tried a quick reset, and the forty second reset, but nothing changes.
Has anyone tried connecting a mycloud drive via data transfer cable directly to a PC and received a different outcome?
I wrote support directly a few days back, and received a quick response asking me to send the drive’s log files, but the drive can not be accessed via a browser, or smartphone app, and if ping its IP address all of the data packets are lost. I explained this a few days ago, and have not heard back. When I try calling support, I either receive a busy signal, or the number disconnects immediately.
Is there anything others have done that has worked for them to get the drive to work again? I am assuming that if I try to RMA the drive, I will lose all of the information?
Any help or suggestions would be very appreciated.