I ve a “My Cloud” 4TB.
I did a “ERASE all files” and reconnect to mycloud.com/sessiosn/new
I’m signin to WD MyCloud with my ID&passw
My NAS is on there and click to connect the NAS BUT …
I’m in Singapore. I’m having the exact same issue. “Unknown error. Please try again”. Contacted the help via email. Yet to receive a response. I thought it was my router as I’m using an AirPort Extreme, played around with the port forwarding. Done 2 hard resets. Wasted 3 days trying to figure this out… still no luck. Look forward to hearing from WD_Admin.
Just got my 6TB mycloud home. Turn out to be mycloud ■■■■, same problem “unknown error. Please try again”. Did hard reset, wasted my time trying various connection combo, reset router, all didn’t work. Then I read in FAQ, “device might do a firmware update resulting in this error message. Need to wait for update to complete then try again”. I waited for 1 hour, tried again and didn’t work…total waste of time!
From WD below. The issue is I bought it 1 month ago and only tried to install it a few days ago. The reseller is not going to give me a refund, but point me to WD support for an exchange. Any ideas please?
Dear XXX,
Good afternoon to you. My name is Yan and its my pleasure assisting you today.
We understand your concern about this my cloud home Unknown error, cannot connect issue. We are so sorry to inform that currently we have received other customer that have the same issue as you. Our engineer is working on it. In order to keep your benefit, it is suggested to contact reseller for refund this device. We are really sorry for the inconvenience that caused to you.
If you have any further questions, please reply to this email and we will be happy to assist you further.
Sincerely,
Yan
Western Digital Service and Support
I’m having the same problem. This is very disappointing. It doesn’t connect or work right out of the box. For the money paid, it should work. This is ridiculous. Also, I already emailed the customer service, and no response from them in over 5 days. Unbelievable, I want WD to solve this right away, otherwise I will ask for a refund and I won’t be leaving a very pleasant review of the product. I cannot explain exactly just how upset I feel.! I am also unable to get a refund as well, the seller here in South Korea said that they are not responsible for manufacturer errors, and that I should contact the manufacturer service center directly, which I did, and they still have not replied to my emails. Such a horrible product. I want a refund from the manufacturer or to exchange it for a device that actually works!
This was not helpful, nor did it resolve any of the issues described. Thanks for giving unhelpful generic advice. Also thanks for briefly participating in a forum where many customers are having issues with a product that doesn’t work. I have a blinky light box now that does nothing but sit there with it’s LED on, amazing.