i can see the hdd , but unable to upload anything via ios mobile app , pls help
taikin, you are so lucky.
Did you can connect the HDD just one time?
no “Unknown error. Please try again.”?
Unknows error please try again
The same problem in Russia, do you know what do I have to do?
Same from thailand more than 4 days… hope to fixed it soon
Same issue here… Anyone managed to fix the connection issue? Just bought a 4TB mycloud home 3 days ago and I can’t refund it. Hope someone had luck in fixing this common issue and can help others.
it show disconnect b4 , after restart mycloud home , modem , router , switch and desktop , it’s back , sometime can’t open and preview the photo file .
now i can preview photo , but unable upload anything
The store in Hong Kong asked me to wait one more day to see if WD can fix the server problem, otherwise, they can refund it and recommend a more professional brand “Synology” to me.
it really (中伏) a trap this time.
very disappointed. My store need me to to get WD said it is the manufacturing defect then exchange. otherwise, eat myself.
May I know how many brother in HK same as me?
I thought the My Cloud Home can at least directly connect to computer as HDD.
I am too stupid.
Thanks Taikin, you reply faster than WD.
I will try to restart the router for trying.
HK. Same, bought last SAT! sad.
same, I bought at Last Sat also.
WD should stop selling and recall this product.
The retail shop do not willing to refund or exchange if this is the server problem.
my solution is refund and buy from another brand
Good afternoon! I bought My cloud home 3 days ago. And a have the same problem in Russia “Unknown error. Please try again”!!! During this period, the problem has not disappeared!!! What should i do?
I bought 3 My cloud home devices 6 days ago. And a have the same problem in Pakistan “Unknown error. Please try again”!!! Up til Now, the problem has not disappeared!!! What should i do?
Good afternoon! I bought 3 My cloud home devices 6 days ago. And a have the same problem in Pakistan “Unknown error. Please try again”!!! During this period, the problem has not disappeared!!! What should i do?
can you send email for me? this is WD community, somethings i can not say in this. firstname.lastname@example.org
Just tried again. Still no luck. Same error