I have 1TB Passport with smartware installed,
The complete test drive fails, sometimes after 10% sometimes it passes to 20 or 30%, then I see a red message “Complete drive test failed.”,
(I tried asking this question in the Smartware forum but no response) I don’t see any way to get more info why it fails, are there any logs somewhere which explains in details the cause of the failure? is my drive is not functioning properly?
one more thing, in windows there’s a way to test drive “right click on drive->properties->tools->check drive”, it took some hours to go through the entire 1TB, but at the end there were no errors,
So what does it mean? that smartware is buggy? can I trust the windows check drive? or should I ask for hard drive replacement as I own it only for 1 week !