When I attempt to cast a .MP3 file from my cloud home, the play icon just flickers and returns and when I examine the cast screen there is a message “no media selected”. When I play the movie on my cloud home on my Android phone, it plays normally. I also note that when I try to download the movie I get the swirling circle. Everything was working just fine a few days ago, I believe I’ve reloaded the app several times and still no joy. What am I missing?
Hi @Johnxi,
Have you opened a Support Case? If not opened, for more information, please contact the WD Technical Support team for the best assistance and troubleshooting:
https://support-en.wd.com/app/ask
Good Plan so I did on the 18th of Oct.
Reference #: 221019-000828
Subject: Video will not play
Product: My Cloud Home
Am looking forward to an answer
