Can't WD Singapore ensure retailers provide accurate pre-purchase information (like Seagate)?

WD Internal Drives Desktop & Mobile Drives
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Western Digital Case #: [Deleted] 

A couple of weeks back I was shopping for a HDD at Sim Lim Square (Singapore). 3 retails there recommended WD HDD to me. The retails told me that WD HDD has 3 years warranty and other brands only 2 years. So I bought 1 WD HDD because it has 1 additional year of warranty.

I online registered the WD HDD a few days after purchase and noticed the warranty period stated online is only 2 years instead. So I called WD Singapore regarding the warranty matter. Unfortunately, WD Singapore replied that it is only 2 years warranty and I will need to contact some company called Achieva SG for the additional year warranty. The question is “Why were your retails in Sim Lim Square unable to explain the warranty structure clearly before recommending your HDD to end consumer?” I find it a little tussle, which I can do without, to haggle over the warranty period with WD Singapore.

Is there a downstream communication problem from WD Singapore to its distributor/retails? In future, I will definitely take it with a pinch of salt when retailers articulate the selling points of WD products or to avoid WD products totally. I dislike misinformation/misrepresentation before purchase.

This weekend, I will go get a Seagate HDD to replace that WD HDD I purchase under misinformation/misrepresentation. At least when the retailers tell me 2 years warranty, I will get 2 years warranty from Seagate online (based on past experience).

The integrity of the pre-purchase messages from retailers are important to me. If the pre-purchase message of a product is lacking in integrity, then it does not fit to sit in my rig.

Good luck to your business model. Kindly remove my warranty registration for the WD HDD that I will not be needing.

I am pissed purchasing a WD HDD under misinformation/representation.

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Hi ldaryl , please check your private messages. 

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@ldaryl, your experience comes as no surprise to me.

Twenty years ago I had a tech support business in Singapore, and as a sideline I used to sell hard drives to commercial clients. I liked Seagate HDDs because the end user could purchase up to an additional 3 years warranty on top of the basic warranty at a cost of 1% of the retail price for each extra year. As strange as it may seem, the Singapore resellers did not offer this service to their clients, the reason being that most locals preferred to save the extra pennies. This meant that I would purchase drives made in Singapore, from an Australian distributor, and then reship them from Sydney to Singapore, to my commercial customers.

Having said the above, IMO it is unfair to blame WD for the cluelessness of their retailers. As a Seagate reseller, I never contacted Seagate directly, but dealt with their distributor(s). I wouldn’t think that things would be done any differently today. No doubt that’s why WD referred your complaint to Achieva SG.