We purchased four WD Red Pro 12TB drives at the end of Sept 2021 from Amazon.ca, all drives shows manufactured in July 2021.
However, when I check the warranty expiry date on the WD website, it shows the warranty ends on Oct 2024, which is only 3 years.
I contacted WD support four times, they insist on asking me to take a picture of the actual drive with the serial number on it. I told them again and again that the drives are in our NAS which is in production, it is not possible to pull each of them out for only taking a picture.
I showed them the screenshot taken from our NAS web interface, which has the serial number of the drives, as well as the stickers on the cardboard packages. They said they will escalate the case to the “concern team” and I should get a reply from them within 2 business days.
It has been more than a week, I have received nothing.
Gosh! This is so frustrating!!!