I am joinning the community from Turkey - Istanbul.
I am a consumer of WD products. (9 Harddrives 1 media player bought so far.)
I would like to be informed and answerd by authorities about the issue below:
I purchased 2TB My Essential External HDD and in time it broken down, my guarantee was valid and I gave it to the distributor’s tech dept (Index Group). They gave me new 2 TB My Essential HDD. Everything is fine untill here.
I thought, brand new 2 TB will have 2 years of gurantee (because this products is new, even the serial number is different) but they told me that whatever is left from previous 2TB is left for the new one also. Which means I have 3 monts of gurantee for my brand new 2TB.
This is someting I really not appreciated. WD’s quality and high brand value does not meet with this desicion. I want authorities contact me about this issue and revise the desicion.