Can't See File Folders

I can access the dashboard and see that all is okay with my files but when I try to access the folders via the network I do not see my folders on the network. How do I even access my files via the network? Thanks.

What computer OS or mobile device OS are you using? Are you trying to access the My Cloud on the local network or on a remote network? Have you tried accessing the My Cloud using it’s IP address on the local network? What program/software/app are you using to try and access the My Cloud?

Generally one can use Windows File Explorer (Windows) or Mac Finder (Macintosh) to access the My Cloud on their local network.

One can “map” the My Cloud using Windows File Explorer or Mac Finder to make it a bit easier to access in those two file manager programs.

I solved the issue myself: Something may have happened after the firmware update so I reset my modem and now I can see and access the folders.

I am having the same issue. I am using a desktop computer not a mobile device. I want to be able to drag and drop or cut/paste items from my C drive to the Cloud drive. When I click the My Cloud under the Network folder, it simply loads another web page that contains the dashboard. From there, I am unable to do anything. Please help. I am stuck in a loop and don’t how to use this thing! Thank you!

If using Windows 10, make sure SMB1.0/CIFS is enabled. Microsoft may have disabled it in a recent update.

How to Enable SMB 1.0/CIFS File Sharing Support on Windows 10

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Thank you so much Bennor! I really appreciate the quick and helpful tip!