Network discovery/sharing

So this product is frustrating to say the least.

I have the “my cloud” personal 6TB connected to my router. I have Desktop machine that can see the My cloud on the network and has automaticaly mapped the drive. Under the mapped view I can see the folders but under the NETWORK view I can only see the public folder which is empty. When I log into my cloud online or on mobile i can see the folders and files i have uploaded to the device but not see the public folder? What gives

Then it gets worse. I go to my laptop, connected on same network over wifi. I can see my cloud on NETWORK and see the public folder which is empty, but I cannot see the folders and files i have on the device nor can I map to it as I can’t see them.

Windows 10 running on both machines. Surely I should be able to see all folders and files on any device on the network?