I have a white 2TB unit.
It is connected to my network via a unmanaged switch and has been fine up to a coule of weeks ago.
Nothing has changed in the set up.
I can access the drive and see the folders from my Windows PC.
If I double click on the “Public” folder (for example) it does not open. A band travels along the top
I can not access the My cloud app on ios (any of my devices).
I have switched off the unit, left it off for 5 minutes, and reconnected it to the main supply, but this has vade no difference.
The Blue light is slowly flashing (as it has always done).
EDIT: The Blue light is not flashing - it is solid blue light
If I try and connect from a PC via My Cloud I get the same message as on the ios devices:
something went wrong…
The device must be connected to the Internet, or my PC would not “see” the folders
Can anyone help please ?
If the drive is not fixable as a NAS, can I access the files via ethernet cable or some other way please?
Just powered off and on again - no better