After upgrade the FW and my cloud can’t link. someone meet this issue?
Here is troubleshooting steps that you can try:
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Confirm the network cable is properly connected to the WD My Cloud Personal Cloud Storage device and the network switch or router.
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Make sure the network switch or router has power.
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Use a different network cable and port on the network switch or router. Temporarily swapping the WD My Cloud device’s cable port with a working network device may identify any failing cables and ports.
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Checking back panel (network) LEDs, both Activity LED & Link LED apperance Off.
If still the issue persists, you should try contacting WD Support from the link given below.