Can't Install Western Digital Software for Windows - stalls @18%

Portable Drives My Passport
1

I see there are years worth of complaints about this, and obviously WD has taken no action. Got new 5tb Passport today (03/22/24) go to install the digital software and it stalls @18%. Close & reopen and get an error: Installation Failed - We are experiencing issues. Please try again later. What a frickin joke. I bought it specifically because it had internal software. Guess it’s going back to Amazon tomorrow.

BAD JOB WD :rage:

2

Hi @MyAZRose ,

Have you opened a Support Case? If not opened, for more information, please contact the WD Technical Support team for the best assistance and troubleshooting:

3

And why would I open a support ticket when so many people are still reporting it an issue on the WD support website. You know it’s an issue, why don’t you report it. It’s been an issue for years based on how far back the comments go, so it seems that WD doesn’t want to do anything about it.

4

Hi @MyAZRose ,

Please refer to the below article to troubleshoot the issue.

WD Discovery Failed to Install on Windows

If the issue persists, p
lease contact the WD Technical Support team for the best assistance and troubleshooting: