WD Community

Can't connect Wireless Pro to Mac with USB cable

I am trying to connect my My Passport Wireless Pro to my Macbook Pro with the provided USB cable - per Chapter 7, p. 27 of user manual. It has been connected for 15+ minutes and still the blue light blinks and nothing shows up in the Finder. How do I attach this device???

It was not powered on when you connected it, right?

it was. should I power off, connect, and power on?

power off (no blue lights), connect via USB cable, blue light for drive (not wireless) starts blinking, no connection in Finder

Support for Western Digital Hard Drives | Western Digital

Still Need Help?

Reach out to Support for more assistance.

Sign in to Your Support Account

Get up-to-date information about your products.

Western Digital Business Portal

Unlock benefits and tools for your business such as enterprise support, pricing and rebate tools, marketing, loyalty, rewards, and more.