Can't Connect to My Book Live Duo

So i recently moved to a new location but kept the same internet provider. When they reinstalled the internet they also gave me a new router. Before these changes, i could connect to my cloud normally.

I use windows 7. Now, when i try to right click and open through Networks, under Storage, my pc will open up My documents instead of a Public folder which leads to my cloud folder. Or if i double click it, instead of going to the mybook live duo login website, my browser cant display the page.

i popped the CD in and when i Start Discovery, itll find my cloud, with the same drive name and drive letter i had when it worked. then ill try to continue to map network drive but ill get  a Runtime Error saying

Program: E:\setup.exe

This application has requested the Runtime to terminate it in an unusual way.

Please contact the application’s support team for more information.

Any idea what the issue is or what  i need to change? i pressed the reset button on the back but maybe it didnt work

Try to map the my book again using WDlink. Check the link below for the steps.

well i downloaded the software. it recognizes my cloud but i have drive to map it to. ill refresh and wait for a couple minutes but stil nothing else will get recognized but my cloud storage.

Are you using Windows 8?

Hi - I had the same issue under MS-Vista. These steps helped me out (German version only - sorry. Let me know if you need translation).