Hello, I am quite disappointed because I have realized I am unable to access the My Book Live Duo dashboard from both the notebooks connected to my home network.
The My Book Live Duo IP address on my network is 192.168.2.5 and when I type http://192.168.2.5/ in Chrome I only get a completely blank page with http://192.168.2.5/UI/ in the address bar. The source code of the page is completely blank as well. On Internet Explorer I only get an error saying the page is not reachable.
I don’t know if it matters, but my notebooks are running Windows 8.1 and Windows Vista. The one with Windows 8.1 is connected to my router via wi-fi, the one with Vista via cable.
Among the several attempts I have already made to gain access to the dashboard again, I already tried resetting the My Book Live Duo. I have also tried to set it up again using both the latest setup software downloaded from the WD website and the one that came on disk with my My Book Live Duo. During the setup procedure with the latest software, I get some error messages saying that something is preventing the proper configuration of My Book Live Duo.
Until a couple of days ago, the mapping of My Book Live Duo worked fine on both my notebooks. Then it stopped on the one running Vista and there is no way to set it up again. WD Link can see the My Book Live Duo on the network, but doesn’t allow me to create the mapping of the drive. The mapping, instead, is still working on the Win 8.1 notebook and I can normally access my files on the My Book Live Duo from my WD Tv Live box too.
I have already looked for a solution in the My Book Live Duo manual as well as this forum, but so far I have only found other people having similar problems but no solution. WD official support doesn’t seem so easy to get in touch with, but I hope someone here can point me in the right direction to solve these issues. Thanks in advance for your help.
P.S. I have recently installed on both my notebooks System Mechanic Professional and Zone Alarm firewall. I have already tried to disable them while trying to set up My Book Live Duo and access the dashboard. Unfortunately I don’t remember when was the last time I was able to access the My Book Live Duo dashboard. However it was a long time ago, with another computer I do not own any more.