Can't access to My Cloud EX2100 from W10 after OS5 upgrade

My Cloud OS 5 Personal & Network Attached Storage My Cloud
1

Today the My Cloud EX2100 unit was updated to OS5 (v5.12.108).
The update went smoothly and didn’t throw any errors. When the drive rebooted I tried to access the mapped drives from my Windows 10 networked PC and it won’t let me do access them anymore.

When I try to map the network drive to the NAS share, I get the Windows security popup that says that my Password is incorrect.

I verified the users, passwords, permissions, etc. and it still giving the “The user name or password is incorrect”

I need to recover the access to my files. This is critic and very big issue!

3

Yes. It was an upGRADE from OS3 to OS5.

Now I also noted the NAS it’s still “indexing…”. Ten (10) hours until now and it’s at 12%

4

10 hours at 12% - - - - - sounds typical time for the “indexing” process.

If you want to speed that up. . . . .disable cloud access for any user share that you don’t need to access with WD web and WD phone apps.

6

Solved.

Here is the solution: