Well I have removed all the WD software from both PC’s, reset MyCloud then swithed everything off and left for 8 hours while I’ve had a sleep. I have now started everything and the both pc’s will not access the dahboard via any browser. Both say they can’t establish a connection.
I then went to the software and loaded the MyCloud setup program. First screen get started OK. Then accept the license agreement. Then I have to check the LED is steady blue whicj it is. Then you select your cloud (you see the serial no here and IP address) then it is checking and that’s where it ends. A message comes up to say there is a problem.
We’ve detected that you may not be able to:
Configure the device (settings etc)
And that’s as far as it will go.
I have a virginmedia super hub which the Cloud is connected directly to. Do I need to do any changes to the settings in the VM hub?