Hi, I just installed my EX2 last night and all went pretty well. Once initially installed, the software update was carried out and the EX2 rebooted. On reboot it appears that the IP address changed and I could not log on. I ended up having to uninstall/reinstall the software. How do I prevent this f…

retskcid wrote: …How do I prevent this from happening the next time the EX2 is rebooted? Please note that I am not very technically minded with IT!! I am afraid, you will have to be a bit technically-minded for some aspects of EX2. The EX in the device name stands for Expert and is geared toward…

Thanks for the response. I do get involved in some IT and I would say that I get by most of the time. However, this seems to be particularly technical - getting involved in routers I will leave to our IT guys. So, you are saying that unless I do as you suggest, everytime the EX2 reboots I will have …

ps what seems even more absurd, is that you have to go through this out of the box, install the software, update the EX2 software, reboot the EX2, and then uninstall/reinstall the software!! There is no mention of that in the instructions!

Hi retskcid, giving that thte Cybernut1 solution is the correct and definitive one (configuring your local router), you could try also a “middle way” solution. Try to set on your EX2 Dashboard (Settings/Network) a static IP address inside your local lan. I mean, if your lan is 192.168.0.x (please…

If your router uses DHCP (most home routers by default do) then yes, that would be the only way to guarantee that EX2 gets the same IP on reboot every time. If you don’t do that, then basically you are leaving it up to the router to assign whatever LAN IP it finds available at that time… I do not k…

Well spotted! I googled WD EX2 and didnt spot that. Thanks and noted.

And by the way, I know I am in the minority but never installed the software for this. You can get by without installing the software…at least if you are using it only within home. I have never installed it in my near 1-1/2 year of owning this product. From outside I do use FTP and SFTP but that may…

With DHCP the router might be choosing a different IP address after the reboot. But many routers can be configured to assign the same IP address each time a device connects so that the same DHCP address is maintained. If the My Cloud EX2 is always attached to the network and powered up then it can m…

IP address problem

Legacy Products My Cloud OS 3

retskcid August 27, 2015, 10:08am 6

Thanks guys, it seems to be a common issue http://community.wd.com/t5/My-Cloud/Can-t-access-dashboard/td-p/611281

The simplest solution suggested seems to be to change the IP address in the shortcut after a reboot - not being an IT techie I will try that first in the event of a reboot.

Cheers

Rich

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