Pleeeeease can someone help! I’m very computer literate, but the WD My Cloud is really testing my patience. I can’t install WD Discovery on both of my Macs and use the My Cloud as a bridge as I thought I would be able to, transfers over wifi take forever and the Mac Time Machine backup - which is what I bought it for routinely has little success (after the initial week! that it took to back up).
Right now all I want to do is update the WD Discovery software (as prompted by the apps own software). For the past 2 days, I have been trying to update the software only for it to constantly fail at the point of installation, to then tell me it needs updating. I thought I would try and find the latest dmg file online to install but it seems to not exist online. So I thought I would roll-back to a previous version. I overwrote with effectively the same version that I already had only to be given the message “this version of WD Discovery is already installed on your computer”. So I followed instructions to delete these files:
/Applications/WD Discovery, remove it if it still exists
/Users/user name/.wdc, remove it if it still exists
/Library/LaunchAgents, remove everything which starts with com.wdc
And with various restarts, uninstalls, reinstalls etc. nothing has worked. I simply get the same message “this version of WD Discovery is already installed on your computer”. so right now the drive is useless as I can’t even access it on my desktop. Please can someone shed some light before this thing goes out the window!