…except on my Iphone and Ipad. I have previously been able to connect to my device whilst not at home, but all of a sudden one day the remote login just stopped working - times out then started and pages advising me to contact WDMyCloud support - which I have via Twitter - from where I have received no response, email - ditto and even left messages on their YouTube guides, no responses. I have tried factory resets and adding / removing users. The remote access option is switched on. Yes, I have checked the firmware and it is up to date.
The site I am attempting to login at is: https://files.mycloud.com/home.php?brand=webfiles - Am I right in thinking that is the url which is local to my device? Attempts at trying to find the ‘remote login’ site that I used to use have all proved fruitless.
Any help would be warmly appreciated.