Cannot Map EX4 on PC

[MikeMurphy]

So I’m trying to map a network drive (MyCloudEX4) and I used this tutorial:

http://wdc.custhelp.com/app/answers/detail/a_id/2676/session/L3RpbWUvMTQyMjA0NzMzNS9zaWQvRTJPcVZiZG0%3D#win7_1

…but when I get to the step where I’m supposed to browse to the drive…the EX4 isn’t even listed.

• I do have network discovery enabled
• I tried disabling the firewall (didn’t help)

The Ex4 does show up when I click on ‘network’ in Windows Explorer but it’s just not found to map to. 

Ideas?

Thanks

Mike

[Trancer]

If it is in the network section, right-click on a share inside your WD My Cloud EX4 and select “Map Network Drive”.

[MikeMurphy]

Sorry, I should be more specific…have a look at the screen shot below…

So the EX4  shows up in the storage devices, but it’s not listed on the left under network devices.

If I right click on network and select ‘map network drive’ and then browse, the EX4 is not listed as a choice to map…as below…

If I right click on the image of the EX4 and select ‘map public share’ nothing happens.

I do have network discovery turned on.

I’m trying to quickly find out if this is:

• a setting inside the EX4 I need to change

• a network setting on my pc

Before sending this thing back.

I assume it’s somethign to do with this PC as I was able to map the network drive on the PC upstairs.

Thanjks

Mike

[TonyPh12345]

MikeMurphy wrote:

Sorry, I should be more specific…have a look at the screen shot below…

 

 

So the EX4  shows up in the storage devices, but it’s not listed on the left under network devices.

 

If I right click on network and select ‘map network drive’ and then browse, the EX4 is not listed as a choice to map…as below…

 

 

If I right click on the image of the EX4 and select ‘map public share’ nothing happens.

 

I do have network discovery turned on.

 

I’m trying to quickly find out if this is:

• a setting inside the EX4 I need to change

• a network setting on my pc

 

Before sending this thing back.

 

I assume it’s somethign to do with this PC as I was able to map the network drive on the PC upstairs.

 

Thanjks

Mike

Looks like whatever system that is acting as the Master Browser isn’t working correctly.

This is how to find possible problems with the Master Browser on your network, which will affect when and what servers appear.

On one of your PCs, open up a “Command” window.

(In Win Vista and Win7, click the Orb, and in the search box, type CMD. An icon will appear above the box that says cmd.exe. Click it, and a Command window will open.)

(In WinXP, Click START, then RUN…, and in the box, type CMD. A Command Window will open.)

In the command window, enter the command “net view,” like this:
…
…
C:\Users\Tony>net view
Server Name Remark

---

\BIGNAS1 Big Freakin’ NAS Server 1
\MARS
\NEPTUNE
\WDTVLIVE WDTV LIVE
The command completed successfully.

In my example, there are four active devices that Windows has discovered.

Now, for EACH of those, issue the command “nbtstat -a (name)” for example:

C:\Users\Tony>nbtstat -a bignas1

Local Area Connection:
Node IpAddress: [10.0.0.157] Scope Id:

NetBIOS Remote Machine Name Table

Name Type Status

BIGNAS1 00> UNIQUE Registered
BIGNAS1 03> UNIQUE Registered
BIGNAS1 20> UNIQUE Registered
…__MSBROWSE__.01> GROUP Registered
WORKGROUP 1D> UNIQUE Registered
WORKGROUP 1E> GROUP Registered
WORKGROUP 00> GROUP Registered
…

So, we got lucky here, the FIRST system, BIGNAS1, indicates that it is the master browser, since it lists the name …__MSBROWSE__.

If you don’t find one, that’s a problem, too.

[MikeMurphy]

So the NAS/Network battle continues…

Here is the result of ‘net view’ on Upstairs PC…

…and the result from PC DownStairs…

So something is not right with the PC downstairs…but what?  

I can access the internet and my other NAS from it, just not the WD NAS.

[MikeMurphy]

So what can I check next to make this EX4 show up in my network?

[Batang]

My bet the computer has the wrong workgroup name.

Cheers.

[LB_WD]

I agree with Batang, it sounds like the computer is a different Workgroup so it can’t find the NAS. Have you also tried flushing the DNS cache to see if it helps? In a command prompt you would type ‘ipconfig /flushdns’.

Another thing to try is can you access the EX4 by typing \nameofnas or \ipaddressofnas?. If you can get the drive to show up that way, then you can try right-clicking on the folder you want and choose “Map Network Drive”.

[MikeMurphy]

Nope, both are set to the same workgroup

[Tinwarble]

Have you tried to manually add the EX4?

Select “Map network drive”, then in the “Folder” box type in:

\WDMYCLOUDEX4\your_share_folder

so if you want to map the “Public” folder it would be:

\WDMYCLOUDEX4\Public