I just got my WD passport and for some reason when I run the backup it cannot detect any WD device. I’m probably doing something dumb but I can’t figure it out. I can run the utility and security apps but not the backup app
What backup software are you using?
I have the same problem. My computer is using Windows 10 and my WD Passport is connected using a USB. I can view the Passport with File Explorer, but when I run WD Backup Setup indicating I want to Back up Files, it indicates that “No backup targets found”. This is happening on the “Select your WD Storage device” screen. What’s wrong?
Additionally, my WD Passport is not recognized when I use “WD Apps Setup” and indicate I want to “Back up files with WD Backup.” The “Set security” and “Manage your drive” options work, but not the “Back up the files” option.