I’ve had the WDTV Play for less than two weeks. Today I went to access Netflix and as the app boots up, but before it displays the profiles it says “Cannot connect to Netflix” and suggests I visit Netflix for help. Then when I click “try again” nothing happens. I exit the program then my home screen which should usually have all the apps visible is blank. I can use the buttons on the remote to open apps but its just shooting in the dark. Can someone help?
I’ve tried resetting to factory default, and I pressed the reset button for about 15 seconds. I also tried using the Netflix instructions to deactivate but the up up down down … code they give doesn’t function.
I’m generally dissapointed with the device, and being from Canada not being able to use Unotelly and access US Netflix is a big downside. If I can’t get this resolved I’m going to try and return this device.