Cannot Add Files


I just got my passport and cannot add things from my computer to it. Does it need to be unlocked? How do I do this?

Hi there,

In order to better assist you can you provide more information about your computer and also what type of operating system you have? Please check this link, it might help you with your questions as well:

Yes, more info. Recently helped a person with a mac who didn’t know she was using a passport for a PC and had same problem. If this could be your situation see this link: