WD Community

Cannot access Drive dashboard

Despite performing a system only restore only manually by holding the reset button down for 40 odd seconds, the My Cloud Mirror login window will not accept any pass word whatsoever. Just typing a single “a” creates a incorrect message response.Using iMac running OSX10 Ver.10.11.3

Hello, have you tried using a different computer? Have you tried different browser?

Support for Western Digital Hard Drives | Western Digital

Still Need Help?

Reach out to Support for more assistance.

Sign in to Your Support Account

Get up-to-date information about your products.

Western Digital Business Portal

Unlock benefits and tools for your business such as enterprise support, pricing and rebate tools, marketing, loyalty, rewards, and more.