Got new 8T my cloud mirror. Performed web based setup, no issues. Did some file transfers via web. No issues. Installed PC app ‘WD My Cloud’, performed more file transfers with no issue. Tried to access ‘dashboard’ (via web as per support page) and get ‘The user name or password is incorrect’. I get this no matter what I use for a user name (my login, my name, my email, admin, etc…)
Called tech support and they had me change numerous windows settings (I am on win 10), but still same result. Tech support said I needed to ‘elevate issue and should call back tomorrow’. I have tried firefox, edge and even a different computer with IE. All have same result.
The web login screen states ‘the user name or password is incorrect’ before I have even typed in anything!
Also…note that I have tried both the short (10 sec) and long (40+sec) resets and it did not change anything.
I was trying to get into the dashboard so I could set a static IP on the device. Now the IP has changed and I cant even get the ‘WD My Cloud’ app to connect. I can ping the unit just fine…
sigh…any / all help appreciated! Not looking forward to 2 more hours on tech support…