I couldn’t find a way to post in Port forwarding, so I thought I’d try here.
I am a WOW! subscriber and just had my old modem replaced with an ARRIS TG2472G modem/router. My MyCloud is plugged into one of the 4 Ethernet pots in the back of the ARRIS and I am unable to connect to it.
I’ve used Windows 10 Add a Network Device feature, but the ARRIS does not show up in the list. I’ve also tried WDMyClould.com/setup, but that also failed to find the ARRIS. Any ideas how I get my MyCloud connected again?
For now, every time I want a file, I connect it directly into my laptop, but then my laptop loses its Wi-Fi connection.
I have set up port forwarding from WD Int 80/Ext9080 to Arris Inbound 9080/Local 80 and WD Int 443/Ext9443 to Arris Inbound 9443/Local 443. But, when I run MyCloud setup, I still get “Device Unavailable”. Yes, it’s plugged in, the light is blue, and the Ethernet cable is good.
This shouldn’t be this hard. Does anyone have any ideas what I can try next?