Can I restore my WD smartware backup's with Acronis?

[mnijskens]

Hmm My backups with WD smartware stoppen working since the latest firmware upgrade of MyCloud EX2 Ultra !
How do I restore the files created with WD’s Smartware backup ?

[SBrown]

WD Smartware backup is not supported in My Cloud OS 5 per the release notes.
Acronis True Image is not WD Smartware Backup aware.

https://support-en.wd.com/app/answers/detail/a_id/30060

[mnijskens]

So this really ■■■■■ !! I can’t use my old backups anymore ? Why did I even bought a NAS device of WD in the first place ?

Acronis does not seem to have an incremental backup option !!
This really ■■■■■

made a backup(lasted 2 hours) and can;t restore it ,tried all possible users/pw’s but it says access denied !!

I am not verry happy with WD at the moment

[SBrown]

@SBrown

WD Smartware: Access and Recover Backups Using Samba

The article explains how to recover the WD Smartware data using Windows Samba.